Warranty Support

Had a repair with us and something isn’t right? You may be covered if your repair is still within the warranty period and you have your Milta’s warranty certificate. Check below and please use this form to submit a warranty claim. To help us assess your claim, please include all the required documentation. Submitting this form does not guarantee that your claim will be accepted. All claims are reviewed in line with Milta’s Warranty Terms and Master Terms and Conditions.

    Please provide your repair details and describe the problem so we can review your warranty claim. Fields marked * are required.

    Before you start

    Have your warranty document, invoice number and post-repair inspection proof ready.

    1. Your details

    How would you prefer us to contact you? *

    If you select Phone, please provide your number above.

    2. Vehicle details

    3. Your original repair

    What repair did we carry out? *

    Upload one PDF, JPG or PNG file. Maximum 5 MB.

    Proof of the mandatory inspection at 1,500–2,000 miles after collection. Upload one PDF, JPG or PNG file. Maximum 5 MB.

    4. Tell us about the problem

    Describe the symptoms and when they happen. Include any warning lights, previous diagnosis or fault codes.

    Upload one PDF, JPG, PNG, MP4 or MOV file. Maximum 5 MB.

    5. Please confirm

    Please read and tick each statement before submitting.

    Submitting this form does not guarantee that your claim will be accepted. Our team will review the information provided.

    FAQs

    Warranty Protection

    Do you provide a warranty?

    Yes. Warranty depends on the type of gearbox and the work completed. We confirm warranty details in writing with your job paperwork.

    Coverage Periods

    How long is the warranty?

    Warranty length depends on the service carried out and is confirmed in your paperwork.

    Typical examples include:

    • Full gearbox reconditioning: 6 months / 10,000 miles (whichever comes first)
    • Some components (e.g. electronics / TCU work): warranty may differ depending on the service and gearbox type
    • Oil service* alone: no warranty

    Your quote and job paperwork will confirm exactly what warranty applies to your repair.  

    *On higher mileage gearboxes, old or contaminated oil can contain deposits and metallic particles. Changing the oil can disturb these deposits and, in some cases, may lead to new symptoms such as shifting issues or pressure-related faults. For this reason, DSG oil service may require a liability waiver before we proceed. 

    Aftercare Process

    Do I need a check-up after the repair?

    It depends on the type of repair completed.

    If your vehicle has undergone a full gearbox reconditioning service covered by our warranty, a mandatory post-repair inspection must be completed between 1,500–2,000 miles after collection.

    This inspection allows us to verify that the gearbox is operating correctly, check for any fault codes, and identify any minor issues, such as oil leaks, before they can develop into more serious problems. As part of our quality control process, this helps ensure the long-term reliability of the repair and maintain warranty coverage.

    For customers travelling long distances, we can accept an inspection carried out by a VAT-registered main dealer local to you. In this case, we require:

    • A VAT-registered invoice confirming the inspection.
    • A diagnostic report showing the vehicle mileage at the time of the check.
    • Photographic evidence of any issues identified, such as oil leaks.

    Failure to complete either the Milta inspection or an approved alternative inspection within the 1,500–2,000 mile period may invalidate the warranty.

    For mechatronic-only repairs, sensor repairs, or other non-reconditioning work, a post-repair inspection is not usually required.

    Performance Support

    What if another issue appears after the repair?

    If the issue is related to warranty-covered work, it will be assessed under warranty terms. If the issue is unrelated to the repair carried out, it may require a new diagnostic and quote.